At Monarchstyle, our goal is to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, we offer a fair and transparent refund policy.

Conditions for Refund:

1. Timeframe to Request a Refund:

   You have up to 7 calendar days after receiving the product to request a refund. After this period, refunds or exchanges will not be accepted.

2. Product Conditions:

   The product must be in its original packaging, unused, undamaged, and accompanied by all accessories and manuals (if applicable).

3. Accepted Reasons for Refund:

• Manufacturing defects.

• Product damaged during shipping.

• Product delivered different from what was ordered.

How to Request a Refund:

1. To initiate the refund process, please contact our support team at contact@monarchstyle.shop, providing your order number, photos or videos showing the defect (if applicable), and a brief explanation of the reason for the request.

2. After reviewing and approving your request, you will receive instructions on how to return the product to our distribution center.

Return Shipping Costs:

• If the refund is due to a manufacturing defect or an error in delivery, we will cover the return shipping costs.

• If the refund is due to a change of mind or purchase cancellation, the customer is responsible for the return shipping costs.

Refund Processing Time:

1. Refunds will be processed within 7 business days after the returned product is received and inspected at our distribution center.

2. The amount will be refunded through the same payment method used for the original purchase, such as credit card or bank transfer.

Non-Refundable Items:

• Sale or clearance items.

• Customized or made-to-order products.

Questions?

If you have any questions or need further information about our refund policy, please contact our customer service team at contact@monarchstyle.shop.